Store Policy

Customer Care

At MattsPokeMart, we are committed to providing exceptional customer care. Our policy is to respond to all inquiries promptly and professionally, ensuring that our customers feel valued and heard. We aim to resolve issues efficiently and to the best of our ability, while maintaining open communication throughout process. Your satisfaction is our priority, and we strive to exceed your expectations in every interaction.

Privacy & Safety

At MattsPokeMart, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any other way. Please read this policy carefully. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information:

This includes any information that identifies or can be used to identify you, such as:

Name
Email address
Mailing address
Phone number
Payment information (when applicable)

2. How We Use Your Information

We may use your information for the following purposes:

To provide, maintain, and improve our services
To communicate with you, including sending updates, newsletters, or marketing materials
To process payments and fulfill your orders (if applicable)
To personalize your experience on our website
To monitor and analyze usage and trends
To respond to your inquiries and requests
To comply with legal obligations

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following situations:

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business (e.g., payment processors, email marketing platforms). These providers are obligated to protect your information and use it only for the purpose of providing their services to us.
Legal Compliance: We may disclose your information if required by law or in response to a legal process (e.g., a court order or government request).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as web beacons) to enhance your experience on our website. These technologies help us analyze website traffic, remember your preferences, and provide personalized content. You can control cookies through your browser settings, but disabling cookies may affect certain features of the website.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission or storage is 100% secure, so we cannot guarantee the absolute security of your information.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction: You can request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete.
Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g., if we need to retain it for legal purposes).
Opt-out of Marketing: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in any email we send you or contacting us directly.

7. Children’s Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to delete such information.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

MattsPokeMart
Matt@mattspokemart.com

Payment Methods

- Credit / Debit Cards
- PAYPAL